Shipping & Delivery Information
Welcome to Ibex-Traders, your reliable UK wholesale distributor. We know how important timely and dependable shipping is for your business. Here’s a detailed guide on our shipping and delivery services.
Free Shipping on Orders Over £500
Standard Shipping
For orders below £500, standard shipping rates will apply. Shipping costs are calculated at checkout based on the weight and dimensions of your order. We strive to offer the most competitive rates available.
Express Shipping
- Need your items sooner? Opt for our express shipping service at an additional cost. Select express shipping at checkout to receive your order within 1-2 business days
Refunds
- Processing Time: After we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable. If the return is due to a defective product or an error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs.
Tracking Your Order
After your order is dispatched, you will receive a confirmation email with tracking details. Use this information to monitor your delivery and know when to expect your items.
Returns & Exchanges
Your satisfaction is important to us. If you need to return or exchange an item, please visit our Returns & Exchanges page for detailed information on our policies and procedures.
Customer Support
For any questions or additional assistance with your return, contact our customer support team at [email protected], We are here to ensure a smooth and hassle-free return experience.
Thank you for choosing Ibex-Traders. We value your business and are committed to your satisfaction.
For more information, please feel free to contact us. We look forward to partnering with you and helping your business thrive.